ALL THE INFO YOU NEED TO KNOW

 IS THERE A FEE FOR DESIGNING?

Yes there is a $15 non refundable retainer fee for all designs if I am making the shirts and $25 if you need me to design something for you (ghost designer) due to the nature of people ordering items and then not getting them or once have a proof taking it elsewhere to have it done. 

IS PAYMENT DUE UPFRONT?

Yes payment is due upfront and if you are not able to pay all in full at the time or purchase there are also other options available such as pay in 4 apps. Everyone may not be approved** If you pay for a design and then cannot use the Pay in 4 option I apologize but no refund will be issued.

WILL I BE SENT A PROOF?

Yes a proof is provided within 48 hours (business hours). No work will be started until the proof is approved. IT IS YOUR RESPONSIBILITY TO MAKE SURE SPELLING IS CORRECT. NO REFUNDS ON CUSTOM ITEMS.

DO YOU OFFER PRINTING SERVICES?

Yes, we do offer printing services. I offer sublimation prints up to a 24 inch. All work must be sent in print ready. For example if you need an image for a canvas it needs to be sent in the correct size and correct format. EITHER PNG OR JPEG. If I have to edit there will be a $20 fee that will need to be paid BEFORE any printing occurs. Custom Dezigns is not responsible for the way an image may look. Please keep in mind the image that you see may differ from what's printed and why we ask for HIGH QUALITY PHOTOS/IMAGES.

WHAT IF I NOTICE THERE NEEDS TO BE CHANGES?

If you notice something needs to be changed after you have approved the proof there will be another fee of $50 accessed so please make sure to look over the proof in its entirety before approving.

DO YOU OFFER REFUND/EXCHANGES?

Due to the nature of custom items and digital items we do not accept refunds or exchanges.  If you receive a product from us and notice it has a defect in the product you must notify us within 3 days of acceptance of the product. No exception. You will be required to send a picture of the items and we will work something out for a store credit or exchange. If you choose the wrong size there will be no refunds or exchanges made for the wrong sizes. I typically use Cricut, Jersey, a4 (polyester) and Gildan (cotton) brands. I use the same shirts found at Michaels or Hobby lobby for cotton but I buy in bulk from companies. Please refer to the size chart and order accordingly. 

DO YOU OFFER LOCAL PICKUPS?

Local pickup is available and once item is ready a email will be sent and we can schedule a pickup at that time. Pickups will be at the Dollar General on Baytree, Monday- Friday only as we do not work on the weekend unless a weekend pickup has been scheduled prior.

WHO DO YOU USE FOR SHIPPING?

We use a variety of shipping couriers. Once a package has left from Custom Dezigns by Amy we are not responsible for when you receive your items so please reach out to that courier that has your package and follow up with them. We are not responsible for any lost or damaged packages. You would need to file a claim with the carrier. A tracking email will be sent with your tracking number and once a tracking number has been provided and scanned we are NOT responsible for LOST, DAMAGED, OR DELAYED PACKAGES. I AM NOT RESPONSIBLE FOR RETURNED PACKAGES DUE TO A BAD ADDRESS. Please check your address and update it with me if need be.

DO YOU OFFER PARTY FAVORS?

Yes, we do offer party favors. Please order at least 2-3 weeks before your event. If the event is less than a week away we will either refund you or contact you to speak about a RUSH FEE. 

HOW DOES YOUR TREATS COME?

All party favors come in a quantity of 12. If you need to add extra it will be $3 per treat or just order another set of 12.

HOW DO YOU OFFER YOUR TREATS?

Treat can come in three ways-digital, unassembled or assembled. Digital would be me doing just the design for you and you will print and assemble yourself. Unassembled would be me designing and printing for you and then you would assemble yourself. The last option is assembled where we send ready to put on the treat table. Everything would be assembled for you.  

WHAT IF IM NOT READY?

If you are not ready to place an order and have questions you need answered please reach out to us via email us at customdezignsbyamy@gmail.com. Please remember no order is started until payment is received. 

WHATS THE TIME FRAME?

PROCESSING TIME IS BASED OF THE DATE THE PAYMENT IS RECEIVED. TAT (TURN AROUND TIME IS 2-3 WEEKS) SOME THINGS MAY BE DONE SOONER IF ALL ITEMS ARE IN STOCK. 

SOCIAL MEDIA: All items created by Custom Dezigns by Amy are subject to be posted on social media platforms unless specified not to post.